FAQ

We ship worldwide from the United States. We are not shipping to Russia or Ukraine at this time.

Please refer to the product descriptions for expected ship dates. If you ordered multiple items, your order will be held until the entire order is ready to ship.

This does not include time in transit and is regardless of shipping method chosen at checkout.

All shipping rates will vary depending on a few different factors, some of which include:

• Domestic vs International shipments
• Total weight of package
• Selected shipping method

The shipping cost will be calculated at checkout based each order.

International shipments may be subject to customs fees, duties, and/or taxes based on your country. These fees are the sole responsibility of the purcahser and will vary by country and order value. We are unable to provide reimbursment for these fees or for orders returned due to unpaid customs fees.

Yes, as long as your order has not already shipped and is not being updated to an international address! Please email help@emeraldfulfillment.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.

We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse.

To protect your shipment, we offer Route+ Shipping Protection to insure your order against loss, theft and damage. This is available to add at checkout.

For more information on Route+, click here.

All sales are final. We are unable to offer refunds at this time.

Exchanges are dependent on current stock levels and item(s) purchased. Please email help@emeraldfulfillment.com for any exchange inquiries. The cost of shipping will be the customer's responsibility.